Questions, answered.

Online through the booking form on this site, which prices your journey immediately and emails a confirmation, or by phone on 0117 287 0522, answered 24 hours a day. Email info@bristolairportcabs.co.uk if you prefer to put the details in writing.

For Bristol Airport, the day before is a sensible minimum and a week ahead in school holidays. For an 8 Seater, a wedding or a bank-holiday weekend, book as early as you can. Local journeys can often be covered within the hour.

Cancellations made more than 24 hours before pick-up receive a full refund. Inside 24 hours a cancellation fee applies, and a no-show is charged at the full fare. If we cannot complete a booking, you receive a full refund or an alternative car.

Please be ready at the agreed time. Delays over 15 minutes incur additional charges, and after 20 minutes with no contact the booking may be cancelled. One quick call keeps the driver waiting.

Yes. The booking form quotes a single figure for your addresses and vehicle class, and that is what you pay. Traffic and diversions do not change it. Waiting time you request and extra stops added on the day are the only possible extras, and they are agreed with you first.

Cash to the driver, or card online through the booking system when you reserve. Business accounts are invoiced monthly.

Yes. Add it when you book and it is priced into the fare. A stop requested on the day is priced by the driver before you continue.

We monitor the flight, so the driver is scheduled around the real landing time. After landing you have 30 minutes of free waiting on domestic flights and 60 minutes on international ones, which covers passport control and baggage. Beyond that, waiting charges may apply.

Inside the arrivals hall with a name board. Your confirmation includes the driver's name and number, and the driver will text when they are in place.

Count the large suitcases. Saloon and Executive take two, the Estate three, the MPV three with five passengers, and the 8 Seater eight with eight passengers. If in doubt, go one size up; the price difference is small compared with a case that will not fit.

Yes, on request. Tell us the age of each child when you book so the right seat comes with the car. A driver cannot produce one on the doorstep.

Yes. We send two or more vehicles that travel together and arrive together, on one booking and one invoice.

Small pets in a carrier are fine; tell us at booking so we send a suitable vehicle and the driver knows to expect them.

Every driver holds a private hire licence from the local authority, which requires an enhanced DBS check and a medical. Vehicles are licensed, insured for hire and inspected on the authority's schedule.

No. Smoking and vaping are not permitted in licensed vehicles. Please keep food to a minimum and let the driver know if anyone feels unwell.

Call 0117 287 0522. Every journey is logged against a vehicle, so we know where to look. Property is held at the office for collection.

Daily. London, the London airports, Cardiff, Birmingham, Exeter, Plymouth, Swansea and everywhere in between, all as fixed-price door-to-door journeys.

Yes. Priority dispatch, booking by phone or email without card details each time, and one monthly invoice. Email info@bristolairportcabs.co.uk to set one up.