Where to meet your cab at Bristol Airport: arrivals, pick-up zones and timings
Arrivals hall, name board, a text from the driver. Here is exactly how a pre-booked collection at Bristol Airport works, step by step.
30 September 2026 · Bristol Airport
Before you land
Your booking carries the flight number, and we check it before dispatching. If the flight is running late, the driver is rescheduled around the new landing time; there is nothing you need to do from the aircraft.
The free waiting allowance starts at touchdown: 30 minutes on domestic flights and 60 minutes on international flights. That covers the walk from the stand, passport control and a normal wait at the belt.
Inside the terminal
Bristol has a single terminal, which keeps things simple. Come through customs into the arrivals hall and look for a driver holding a board with your name on it. The driver will usually have texted the number on your booking to say they are in place.
If you do not see them straight away, do not head outside: call the number in your confirmation and stay in the hall. Walking out to the forecourt is the quickest way for two people to miss each other.
The walk to the car
The driver helps with the luggage and walks you to the vehicle. Depending on how busy the forecourt is, that is either the pick-up zone directly outside or a short walk to a nearby car park. Either way the airport's charges are the driver's problem, not yours; they are inside your fixed price.
Dropping off for a departure
On the way out, the driver uses the drop-off zone outside departures. Tell us the airline and we suggest a pick-up time from home that allows for bag drop, security and the A38 at that hour. For the early morning wave, that often means leaving at 03:30 for a 06:00 flight, which is a normal booking for us.
If something changes
Diverted, cancelled or rebooked onto a later flight: ring 0117 287 0522 as soon as you know. We move the booking, and a cancellation caused by the airline is handled sensibly rather than by the standard timescales. If you are the person waiting at home for a relative, put your own mobile number on the booking too.
What to have on the booking
Flight number, arrival airport and terminal, a mobile number that works abroad, and a note if you are connecting onward. With those, the collection runs itself.
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